COLLECTION OF PERSONAL INFORMATION
When you create a Panda Slippers account, the personal information we collect may include your:
Name
Delivery Address
Email Address
Telephone Number
Mobile Number
Date of Birth
Gender
The personal information we collect from you will be used in some or all of the following ways:
To deliver the products you have purchased via the Panda Slippers website
To communicate with you during the delivery process of the product and for customer support purposes
To provide you with relevant product information
To aid Panda Slippers in the development of new products and services
To optimise the site and your shopping experience
CUSTOMER COMMUNICATIONS
Panda Slippers will communicate with you about your order and the purchased product using email and by phone. Account holders must provide a valid email address to Panda Slippers for this purpose.
Panda Slippers may also request feedback on your order, the shopping experience and the products offered via emails and surveys for the purpose of improving Panda Slippers’s service and product offering. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by emailing online@justbee.com.au.
When you select to be an Panda Slippers subscriber, we’ll also use your personal information to send you marketing or promotional information from time to time. You can opt out of receiving marketing information from Panda Slippers at any time by using the unsubscribe function within the email newsletter or by changing the settings under your My Account section.
UPDATING YOUR PERSONAL INFORMATION
You can update your personal information by accessing your account by logging in to My Account. You can also access this page in the navigation on the top right of the Panda Slippers website. Use your email address and password to login and update your account details.
SECURITY OF YOUR PERSONAL INFORMATION
We assure you that all information we collect will be safely and securely stored.
We protect your personal information by:
Restricting access to personal information
Maintaining technology products to prevent unauthorised computer access
Securely destroying your personal information when it’s no longer needed for our record retention purposes
When purchasing from Panda Slippers, your financial details are passed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact the Customer Satisfaction team on online@justbee.com.au.
DISCLOSURE OF PERSONAL INFORMATION
We value our customers and will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from theJ ust Bee website.
There may be some exceptional circumstances for disclosing your personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
Panda Slippers is committed to complying with the Privacy Act and the National Privacy principles.
COMPLAINTS ABOUT BREACHES OF PRIVACY
If you believe that your privacy has been breached by Panda Slippers, you can contact the Customer Satisfaction team on online@justbee.com.au and all attempts will be made to resolve the matter.
COLLECTION OF COMPUTER DATA
When you visit the Panda Slippers website, whether as an account holder or a visitor, our servers and our Google Analytics account automatically records the information that your browser captures whenever you visit a website.
This data may include information such as your computer’s Internet Protocol address, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics.
We don’t treat the data collected as personal information or use it in association with other personal information, though we may aggregate, analyse and evaluate such information to better tailor or improve the services or products provided.
IDENTIFICATION CHECKS
For all online purchases, you may have the chance to be randomly selected to take part in an ID check to help prevent fraudulent card and account activity.
Agreeing with the terms when purchasing, if you are randomly selected, our security team may require a screenshot or photo of your Panda Slippers transaction as shown on your internet banking account transaction showing both the Panda Slippers name as well as the total amount paid.
With this we can confirm that you are the account holder and no fraudulent or unauthorised activity has taken place.
Alternatively Panda Slippers will partially refund you a small amount back into the account you made the purchase from. Once you have verified the amount we refunded it will confirm that you are the credit card holder.
Once we receive the confirmation, your order will be processed and shipped as soon as possible. If we do not receive the confirmed information within five working days your order will be cancelled and you will receive a full refund.
ADDRESS AND CONTACT DETAILS
Panda Slippers
24 McDondalds Lane
Mulgrave VIC 3170
Australia
email: online@pandaslippers.com.au
ACN: 122 249 763
Phone: 03 95019940
Fax: 03 9501 9910