Privacy Policy
Panda Slippers values your privacy and is committed to protecting the personal information you provide when using our website.
Collection of Personal Information
When you create a Panda Slippers account or place an order through our website, we may collect the following personal information:
Name
Delivery address
Email address
Telephone number
Mobile number
Date of birth
Gender
How We Use Your Personal Information
Your personal information may be used to:
- Process and deliver your orders
Communicate with you regarding purchases and customer support
Provide relevant product information and updates
Improve our products, services, and website experience
Customer & Marketing Communications
We will contact you via email or phone regarding your order. A valid email address is required for account holders.
If you subscribe to Panda Slippers communications, we may send you marketing or promotional emails. You can unsubscribe at any time using the link in our emails.
Updating Your Personal Information
You can update your personal information at any time by logging into your account via the My Account section, accessible from the top-right navigation of the Panda Slippers website. Use your registered email address and password to access and update your details.
Security of Your Personal Information
We take reasonable steps to ensure that all personal information we collect is stored securely.
Our security measures include:
- Restricting access to personal information
- Maintaining appropriate technology and systems to prevent unauthorised access
- Securely destroying personal information when it is no longer required for record-keeping purposes
When you make a purchase on the Panda Slippers website, your payment details are transmitted via a secure server using 128-bit SSL (Secure Sockets Layer) encryption, which is an industry standard for online security.
Disclosure of Personal Information
We do not sell or trade your personal information. Your data may only be shared with related companies or third parties involved in delivering your order, or where required by law.
Panda Slippers complies with the Privacy Act and Australian Privacy Principles.
Collection of Computer Data
When you visit our website, we may collect non-personal information such as IP address, browser type, pages visited, and time spent on the site through analytics tools. This data is used solely to improve our website and services.
Identification Checks
To prevent fraud, some orders may be randomly selected for identity verification. This may involve confirming a transaction or verifying a small refund amount. If verification is not completed within five business days, the order will be cancelled and fully refunded.
Contact Us
Panda Slippers Online
24 McDonalds Lane, Mulgrave VIC 3170, Australia
Email: online@pandaslippers.com.au
Phone: (03) 9501 9940
ACN: 122 249 763