We are here to make your return as seamless as possible. Please follow these simple steps to get started:

Step 1: Select whether your item is full-priced or discounted.
Step 2: If your item is full-priced, you will be redirected to our Self-Return Portal. Follow the simple on-screen instructions to send your return request for approval.
Step 3: If your item is on sale or discounted, fill in the form with the required details, and our team will handle your request.

Is your item full-priced or discounted?

Full-priced items qualify for free returns. Sale or discounted items may incur a $10 return fee, and exchanges are not available.

Full-Priced
Sale/Discounted

Please select if the item is full priced or discounted

Was your order purchased within the last 30 days? *

We can only process returns for orders placed within the last 30 days. Please confirm your purchase date to proceed."

Return Not Available

We’re sorry! Your order exceeds the 30-day return window, and we are unable to process your return at this time. For further assistance, you can reach out to our support team using the button below.

Or you can close this window.

Ineligible Note *

Add a Note for Our Team

Email *

Please Enter your email so we can contact you.

Order Number PA# *

Enter your order id starts with PA#

Terms and Conditions

- iShoes cannot take responsibility for items returned via non-registered delivery.
- Refunds will be processed in the same manner as purchased, through the same tender type.
- Allow 7-10 business days to process your return once the package has been received and handled.

Items must:

- Be purchased within the last 30 days.
- Be unworn, undamaged, and unmarked.
- Be in their original condition and packaging or shoe box (considered part of the item).

I agree Terms and Conditions *

Please carefully read and agree to the conditions below before proceeding:

How to Proceed with Your Return

Full-priced items are eligible for free returns. Please ensure your item meets the return criteria and follow the steps below to complete your return.

Step 1: Visit the Self-Return Portal by clicking the button below.
Step 2: Use the email address associated with your order to log in.
Step 3: You will receive a login code via email. Enter this code to access your account.
Step 4: Once logged in, you will see a list of your orders. Select the order you wish to return.
Step 5: Follow the on-screen instructions to create a return request.
Step 6: Ensure your item meets the following return conditions:
- - Purchased within the last 30 days.
- - Unworn, undamaged, and unmarked.
- - In its original condition and packaging or shoe box (considered part of the item).
Step 7: Drop your package at a registered post office.

Go to Self-Return Portal (Login to Customer Account)

Terms and Conditions

Items must:

- Be purchased within the last 30 days.
- Be unworn, undamaged, and unmarked.
- Be in their original condition and packaging or shoe box (considered part of the item).

NOTICE! - REQUEST TO RETURN A SALE ITEM.

You are returning a sale item - $10 will be deducted from your return refund for sale items only. Would you like to Continue?

I agree Terms and Conditions *

Please carefully read and agree to the conditions below before proceeding:

How to Proceed with Your Return

Full-priced items are eligible for free returns. Please ensure your item meets the return criteria and follow the steps below to complete your return.

Step 1: Visit the Self-Return Portal by clicking the button below.
Step 2: Use the email address associated with your order to log in.
Step 3: You will receive a login code via email. Enter this code to access your account.
Step 4: Once logged in, you will see a list of your orders. Select the order you wish to return.
Step 5: Follow the on-screen instructions to create a return request.
Step 6: Ensure your item meets the following return conditions:
- - Purchased within the last 30 days.
- - Unworn, undamaged, and unmarked.
- - In its original condition and packaging or shoe box (considered part of the item).
Step 7: Drop your package at a registered post office.

Go to Self-Return Portal (Login to Customer Account)

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Panda Slippers Returns Portal

Is your item full-priced or discounted?

Return Not Available

Terms and Conditions

How to Proceed with Your Return

Terms and Conditions

NOTICE! - REQUEST TO RETURN A SALE ITEM.

How to Proceed with Your Return

Ballet Flats

Add Order Note